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Your ICC Frequently Asked Questions Answered

Learn more about ordering, shipping, returns, and more
 

Find Answers In Our Office Supplies FAQs

 

ICC Business Products wants you to be satisfied with every interaction you have with us. To achieve this, we take a proactive approach that embraces old-school customer service. We believe in the lost art of following up with clients to ensure satisfaction and having a live person answer the phone when you call.

This office supplies FAQ is another way we serve you, as we know you may have questions at times. We have answers, but if you don’t find everything you need here, simply call (800) 547-2233 or email salesdesk@iccbpi.com. We’re standing by to assist you!

Frequently Asked Questions

My business is tax-exempt. How do I get my account to reflect this?
If your business is tax-exempt, please contact Customer Service at salesdesk@iccbpi.com or by calling 800-547-2233, ext.3, with your tax exempt identification number. We will update your online account as quickly as possible to reflect this.
Why won’t my order submit?
There are two options for payment on the shopping cart checkout page. One is for a credit card payment. The other option is for clients who have set up credit terms with us. You MUST select one of these options for your order to submit. Please note there is a small circle to the left of each option that must be selected. If you have a payment option chosen and your ICC order still won’t submit, please call our customer support team at 800-547-2233 .
I selected “PO” as a payment option. Why doesn’t the order submit?
Once you have selected PO as a payment option by clicking the circle to the left, you will still need to put some type of information in the provided text box. It doesn’t have to be a number your company uses. It could simply be today’s date or your name. This box just needs some form of information for the order to process. Whatever you enter in the box will be reflected on your packing slip and invoice.
How do I start a return?
Log into your account and find the order you placed with the goods you would like to return. Select the item by clicking the box on the left. You will then click on the large, “Return Items” button. If you prefer, simply contact salesdesk@iccbpi.com or call 317-547-9621 and we’ll be happy to walk you through the process. See a more detailed view of how to initiate a return.
What’s not refundable or returnable?
Most of our items available are fully returnable. However, there are some not noted exceptions:
  • Food or other perishable items unless damaged upon receipt.
  • Custom-made, special-order, and manufacturer direct items unless damaged upon receipt.
  • Custom branded goods, unless damaged upon receipt, defective, or not produced in accordance with approved artwork.
  • Returns for incorrect sizes are not accepted.
  • Gift cards, pre-paid cards, and phone cards are non-refundable. They cannot be returned or used to purchase other gift cards and are subject to the terms and conditions included with each card.
Looking for more information than what’s provided here in our ICC FAQ? Check out our complete return policy.
What refund method do you use for returns?
On returns with original receipt, we follow these refund guidelines:
  • If you paid with a credit card, your refund will be paid back to the same credit card.
  • If your account was invoiced, you will be issued a credit.
When will my items ship?
Most items will ship for next-business-day delivery. Please allow additional time for special orders, custom-printed goods, and factory-direct items. Find more details on our shipping policies.
Can your delivery people leave packages other than the front door?
When we deliver your ICC order, just direct our delivery people where to drop your packages. We understand that some deliveries are large or awkward, so let us do the heavy lifting!
Can I combine orders to save on shipping?
Most orders can be combined into one shipment. We offer UPS Ground shipping within the 48 contiguous states. Some oversize or fragile items may include a special delivery fee, which will be determined on a per-item basis. Also, promotional items may not come within your regular orders.
What are the benefits of creating an account with ICC?
It’s true you don’t have to set up an account to shop with us but there are many benefits to creating one. Here’s what you will enjoy:
  • Coupon for 15% off your first order
  • Faster checkouts
  • Easy reordering
  • Access to your order history
If instant money savings and a more streamlined experience on future orders sounds like a good idea to you, sign up today!
How do I track my order?
You can check your order status right through our website. If you need further assistance, don’t hesitate to contact our client support at 317-547-9621 .
What payment methods do you accept?
We are pleased to accept MasterCard, Visa, Discover, and American Express credit and debit card payments. Invoicing is available for approved clients.
 
 
 

Still Have Questions? Contact ICC Today

Do you still have a question about shipping, returns, or another topic after reading our office supplies FAQ? We’re here to help! Our representatives are standing by from 8 a.m. to 5 p.m., Monday through Friday. Call (800) 547-2233 or email today. If you prefer, simply submit a question in the handy chat feature on this page. We look forward to serving you!
 
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